Support, questions, and feedback.

Guided depth capture requires an iPhone 12 Pro or newer Pro model with a depth sensor. Other iPhones can use manual measurements and the app’s recordkeeping features.

TrueHands automatically syncs app records through your private iCloud account. This includes profiles, photos, measurements, diets, events, rides, appointments, documents, and finance records. If iCloud is temporarily unavailable, the app keeps an on-device copy and retries.

The first 14 days include Premium automatically, without a payment signup. Afterward, Free includes one horse, three measurement sets and two saved rides. Premium unlocks unlimited saved horses, measurements and rides, the Fitness page and PDF exports.

Open Social, then Friends & riding groups. Search by display name or username. A display name can be shared by several people, so check the username before sending a request. Private, blocked or unavailable profiles may not appear.

Open the app’s main Settings, then Notifications. Choose messages, friend requests, group requests and appointment reminders. Allow TrueHands notifications in iPhone Settings as well, and check Focus settings if alerts are silent.

Use Report in the post or gallery menu and Block on a profile for unwanted contact. Use the Social account deletion control to delete your account, or email contact@truehandsapp.com for assistance. Never send your password.

Yes. The companion supports ride tracking and progress, with a preset goal or no goal. Create custom goals on your iPhone first.

The side capture needs a clear profile, visible hooves, level ground, and correctly placed landmarks. Cropping the body or feet reduces the quality of the geometry and depth coverage.

No. Full Body & Weight is a Beta estimate based on the side and straight-on front captures. Use a calibrated livestock scale when exact weight is medically or operationally important.

Yes. With the required location permission, a ride can continue tracking in the background or while the iPhone is locked. GPS can increase battery use.

Yes. The transfer tool creates one TrueHands file containing the selected horse’s profile and associated records. The recipient imports that file from Settings.

Choose Measurements in the form and include the expected result, the result you received, iPhone model, lighting, distance, depth percentage, landmark placement, and anything unusual about the horse’s stance.

No. TrueHands organizes records and produces estimates and summaries. It does not diagnose, treat, prescribe, provide tax advice, or replace qualified professional judgment.