Effective date: October 3, 2026
These Terms of Use (“Terms”) govern your use of the TrueHands mobile application, website, and related services. By using TrueHands, you agree to these Terms.
Purpose of TrueHands
TrueHands helps users organize equine profiles, schedules, rides, care events, feeding information, measurements, documents, finances, exports, and transfers. Some features use user-entered data, GPS, photos, camera information, or supported-device depth data to create records and estimates.
Not veterinary, medical, or financial advice
TrueHands does not provide veterinary, medical, nutritional, legal, accounting, tax, or other professional advice. App information, summaries, and estimates are not diagnoses and should not be the sole basis for treatment, medication dosing, transportation, feeding, purchasing, insurance, breeding, tax reporting, or other consequential decisions. Consult a qualified professional.
Measurements and Beta estimates
Measurement and weight results may be affected by device capability, distance, lighting, angle, horse position, landmark placement, movement, coat, background, depth coverage, calibration, and other conditions. Full Body & Weight is a Beta feature and may change as it continues to improve.
You are responsible for reviewing results for reasonableness and confirming important measurements with an appropriate physical method, calibrated scale, or qualified professional.
Ride Tracker and safety
GPS routes, distance, duration, and speed can be incomplete or inaccurate because of signal, device, environment, battery, permissions, or other conditions. Background tracking can increase battery use. Do not interact with the app when doing so could endanger you, a horse, another person, or property. TrueHands is not an emergency, navigation, or safety-monitoring service.
Free and Premium features
TrueHands provides an automatic 14-day Premium preview when you first begin using the app. This preview does not require a payment signup and does not automatically become a paid subscription. After it ends, the free plan permits one saved horse profile, three saved measurement sets and two saved rides. PDF exports and the Fitness page require Premium. At the free ride limit, you must delete or replace a saved ride to save another.
Premium provides unlimited horse profiles, measurement sets and saved rides, full Fitness access and PDF exports. Monthly and annual subscriptions provide the same Premium features. Prices and billing periods are shown in the app and in Apple’s purchase confirmation.
Apple processes paid subscriptions, which renew automatically unless canceled through your Apple subscription settings. Uninstalling TrueHands does not cancel a subscription. Refund requests are handled by Apple subject to applicable law. The automatic TrueHands preview is separate from any introductory offer explicitly shown by Apple.
Your records and responsibilities
You are responsible for the accuracy and legality of information you enter; reviewing synced, imported, and exported data; maintaining appropriate independent records; and obtaining permission before recording or sharing information, images, routes, contact details, or documents involving another person or someone else’s horse.
You agree not to misuse TrueHands, interfere with its operation, attempt unauthorized access, violate applicable law, or use the service to harm others.
iCloud sync and availability
TrueHands may use your private iCloud account to synchronize records across devices and may retain an on-device copy when iCloud is temporarily unavailable. Syncing depends on Apple services, connectivity, storage, account status, and device settings. Verify that important information is present and export critical records independently. We cannot guarantee uninterrupted or error-free synchronization.
Documents, reports, and financial summaries
You are responsible for confirming that a Coggins, veterinary record, contact, report, statement, or other document is current, complete, authentic, accepted by the intended recipient, and appropriate for its purpose. Financial statements are organizational summaries, not accounting or tax records certified by TrueHands.
Sharing and horse transfers
TrueHands can create files, cards, reports, PDFs, images, and transfer archives that may contain sensitive horse, owner, care, location, document, or financial information. Review the content and recipient before sharing. A recipient may retain or redistribute a file after receiving it, and deletion from your app does not recall previously shared copies.
Community accounts and conduct
Social features include profiles, photos, posts, shared ride summaries, direct messages, friendships and riding groups. Keep your account credentials secure and provide accurate account information. Do not impersonate others or use Social to post unlawful content, threats, harassment, hate speech, sexually exploitative material, spam, scams, private information without permission, animal abuse, or material that infringes another person’s rights.
Your content and permission to operate the service
You retain ownership of the photos, text, messages and other material you submit (“Your Content”). You represent that you own Your Content or have the permissions necessary to upload and share it, including applicable copyright, privacy and publicity permissions. Do not upload someone else’s work merely because it is available online.
When you submit Your Content to TrueHands’ online services, you grant TrueHands a nonexclusive, worldwide, royalty-free license to host, store, reproduce, transmit, display and technically adapt it solely to operate, maintain, secure and provide those services. Technical adaptations include resizing photos, creating thumbnails and formatting posts. We may authorize service providers to perform these tasks on our behalf. This permission does not transfer ownership and does not authorize us to sell Your Content or use it in unrelated advertising without separate permission.
We display and deliver Your Content according to the audience, privacy settings and recipients you choose and the feature you use. Group content is available to authorized group participants; messages are delivered to their intended participants. This license does not make private on-device or private iCloud horse records public.
The license lasts while we provide the relevant service for Your Content. When content is deleted from our service, the license ends except to the limited extent needed for ordinary backup removal, security investigations, legal obligations or resolving disputes. Copies already received, exported, or independently retained by others may remain outside our control. Hiding or clearing a conversation from your own view does not necessarily delete another participant’s copy.
Reporting, moderation and account action
Use in-app reporting tools for inappropriate posts or gallery images and blocking tools for unwanted contact. You can also contact contact@truehandsapp.com. Shared images may be screened automatically and flagged for human review. Screening can make mistakes and does not guarantee that all harmful content will be detected.
We may review reported or flagged content, remove or restrict content, or suspend or terminate accounts for violations of these Terms, unlawful activity or safety concerns. To request review of a moderation decision, email us with the relevant account and content details. Do not send your password.
Copyright and other rights complaints
If you believe content infringes your rights, email contact@truehandsapp.com with your contact information, a description of the work or right involved, enough information to locate the content, and an explanation of why the use is unauthorized. We may request additional information and investigate or restrict the content as appropriate. Nothing in these Terms limits rights or procedures available under applicable law.
Ending your community account
You can request deletion through the app’s Social account controls or contact support for help. Deleting a community account is separate from canceling an Apple subscription or deleting private iCloud horse records. Previously delivered or exported copies and records retained for legitimate security or legal reasons may remain as explained in our Privacy Policy.
Apple’s app license
The Apple Standard End User License Agreement applies to the App Store application unless a valid custom license is provided. These Terms additionally describe TrueHands’ website and community services and permissions for user-submitted content. They do not reduce mandatory consumer rights.
Ownership
TrueHands, its branding, design, software, and original content are owned by TrueHands or its licensors and are protected by applicable intellectual-property laws. These Terms give you a limited, personal, nonexclusive, nontransferable right to use the app as intended.
Third-party services
Features may rely on Apple services, iCloud, App Store purchases, Firebase authentication, cloud storage, notifications, image screening, location services, maps, email, printing, Photos, Files, website hosting, and other third parties governed by their own terms and privacy practices. We are not responsible for third-party services outside our control.
Availability and changes
We may update, modify, suspend, or discontinue features, limits, offers, Beta functions, or compatibility as TrueHands develops. We do not guarantee uninterrupted, permanent, or error-free availability.
Disclaimer of warranties
To the fullest extent permitted by law, TrueHands is provided “as is” and “as available,” without warranties of any kind, express or implied, including accuracy, reliability, fitness for a particular purpose, merchantability, or noninfringement.
Limitation of liability
To the fullest extent permitted by law, TrueHands and its owners, contributors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; loss or disclosure of records; loss of profits; injury; property damage; or harm arising from reliance on an estimate, route, reminder, report, sync process, or inability to use the service. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
Changes to these Terms
We may update these Terms as TrueHands develops. Continued use after updated Terms take effect means you accept the revised Terms.
Contact
Questions about these Terms can be sent to Contact@truehandsapp.com.